Strava automatically deducted money from my e wallet and i want a refund, I've sent it to support and it says it is solved but why i didn't get my refund yet and last question, how long does it take to get my refund??? answer it please i need that money for school
Solved
How to get my refund?
Best answer by Jane
Hello
Thanks for your post and apologies for any confusion.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
Please click here for more information about the Support Process
This topic has been closed for comments
+22Hi
welcome to the community hub!
Just to be sure: you already opened a support ticket like described here?
If yes: this was the only ticket with regard to the refund topic you opened? And this was marked as “solved”?
If yes again:
https://www.strava.com/athletes/62919839
1 person likes this
+29- Community Manager
- 3488 replies
- Answer
Hello
Thanks for your post and apologies for any confusion.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
Please click here for more information about the Support Process
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