I had signed up for a family plan on which I had planned to add my daughter and son. Neither of my children could accept the invite link. I then gifted a subscription to my daughter which could not be redeemed either on the app or on a desktop. As it sits now, Strave has taken over $200 from me without any of the services working. To further frustration, Strava has no human person to talk to help rectify this issue. I am a track coach and my team uses Strava. We have enjoyed Strava's interface and help but the exchange of my money for no services is not cool. Anyone else have these problem and/or have a fix for these problems?
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Family Subscrition and Gift Subscription
Best answer by Jane
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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+29Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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