Archive Download Request doesn't work

[Detepez]

Hi,

6 days ago I requested my archive download from https://www.strava.com/athlete/delete_your_account but I still didn't get an email (even in spam folder). I contacted support couple days ago but no answer. Can I get any help with my issue please?

Thanks

[Scout · Accepted solution]

Hey @Detepez, 
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. I see that you have an open support ticket; #2963961. Our team will get back to you as quickly as possible. Thanks for your patience.