What to Expect as FATMAP Transitions to Strava

[Scout]

Hello Community Members, 

We are here to let you know what to expect as FATMAP transitions to Strava. 

FATMAP and Strava joined forces in January 2023 to make outdoor experiences more accessible. Over the next several months, FATMAP's 3D maps and other features will be built into Strava to create the world’s best platform for planning, navigating, and sharing outdoor adventures with the largest global community of active people.

As we move towards this joint mission, we will retire the FATMAP app and website on October 1, 2024. Until then, you’ll be able to use all the FATMAP features you currently enjoy. After October 1, several FATMAP features will be available in Strava, and the FATMAP app and website will no longer be available.

FATMAP users who wish to transfer their routes or receive copies of their adventures, routes, waypoints, photos, and guidebooks should follow the steps outlined here by October 1st. 

We know you may have questions about this, please read below and let us know if there is anything else we can help you with.....

When will this happen?
FATMAP will be discontinued on October 1st, and you will no longer be able to use the FATMAP app and website. Please make sure that you have downloaded your account data by this date if you wish to keep a copy.

Are you going to maintain the current app until October 1st?
Yes, the current FATMAP app will remain available until October 1st. 

Will the FATMAP app remain on my device after October 1st?
The app will remain on your device until you delete it, but it will no longer be usable after October 1st.

Will I be able to use the FATMAP map in Strava?
Yes, we are moving our awesome 3D satellite map to Strava. FATMAP's 3D maps in the Flyover and 3D images in the feed have already been integrated into Strava, with more coming soon. 

Will I be able to transfer my Routes to Strava?
You can transfer your Routes to Strava using the data tool here. You can find information on how to access your Routes on the Strava website here and in the app here. Please note that only the route title, description, and route line can be transferred to Strava. If you wish to keep other information about the route, such as assigned grades and photos, please export it as well. 

Your Adventures, Guidebooks, and Waypoints can not be transferred to Strava; please use the tool here to download them.

Strava is headquartered in San Francisco, California, and our services are provided to you by Strava Inc. By using Strava Services, you consent to your data being processed in the U.S.

Do I need to transfer my Routes to Strava to use the Strava subscription voucher?
You can use the Strava subscription voucher without transferring your Routes to Strava. If you choose to transfer your data to Strava, you consent to your data being transferred from FATMAP to Strava Inc. For more information regarding Strava's data processing practices and your rights, please see our Privacy Policy. 

Whether you transfer your routes to Strava or not, we recommend you export all your account data before the October 1st deadline. After October 1st, this data will be permanently deleted.

Can I download a map to use offline in the Strava app?
Yes, you can download and follow a route offline on Strava. Instructions for making a route available offline here and for following it in the app here. You can also export a route to your GPS device or export the GPX file.

How do I export my account data?
You can export your account data here. 
We recommend you export all your account data before the October 1st deadline. After October 1st, this data will be permanently deleted. Please note that only Routes you created yourself are exported. Routes created by other people and saved in your guidebooks will NOT be in your data export. If you wish to save these routes and you have an Explore subscription, you can export the gpx file from FATMAP as described here.

I have already exported my account data, but I want to continue using the FATMAP app. How can I make sure I do not lose any data?
You can export your account data multiple times, though no more than once per day. We recommend keeping the downloaded data you already have as a backup and then repeating the export process once you have finished adding any new routes, adventures, waypoints, and guidebooks to your FATMAP account. Please note that you will no longer be able to export your data after the October 1st shutdown, so it is important that you make your final export by this deadline.

How do I delete my FATMAP Account?
You can delete your account either via our mobile app or our website. Once you have deleted your account, you cannot retrieve your data. You can export your account data and delete your account here. If you wish to delete your account without exporting your data, you can also do that via the Settings menu in the mobile app, following these steps: Profile tab > three lines top right > Settings > My Account > Delete account. 

Please note that after October 1st, all user account data will be permanently deleted; please make sure you export your data before then.

I have migrated my Routes to Strava but want to continue using the FATMAP app. How do I proceed?
You can migrate your Routes to Strava multiple times, but not more than once per day. Routes that have already been migrated will not be duplicated. After October 1st, you can no longer use the FATMAP app.

I have a FATMAP Explore membership with my Strava subscription; what will happen to my Explore access after October 1st?
You will continue to enjoy certain FATMAP features on Strava. Your access to the FATMAP app and website will end on October 1st.

Will my Explore privileges remain valid after October 1st?
No, please collect your codes here and use them before October 1st. Strava offers some brand discounts via Challenges, and you can find out more about them here.

What will happen to my FATMAP Explore subscription after October 1st?
If your current subscription does not include Strava, we will provide you with a 6-month Strava subscription voucher so you can continue to enjoy certain FATMAP features on Strava. If the subscription period for which you have paid has not yet expired, you are also eligible for a prorated refund. In this case, please send us a message at explore@fatmap.com. 

How do I get a refund?
If you do not wish to use the Strava subscription and your current subscription period on FATMAP has not yet expired, you are eligible for a prorated refund. Please send your refund request to explore@fatmap.com.   

I have a Pro account with FATMAP. Will I get the same access in Strava?
Our Pro Access program will not continue, however you may be eligible for a Strava Pro Badge. You can find out more and apply here.

Please let us know if you have any additional questions. If there is a feature on FATMAP that you would like to see on Strava, please add that to our Ideas Board here.

We welcome your feedback regarding this update and ask that you keep on topic and abide by our Community Guidelines.

[JackS4958]

**bleep** you Strava. This is a huge loss for the backcountry community. FATMAP is an invaluable tool that has saved me and my friends countless times in the backcountry and allows us to plan our travel in avalanche and mountainous terrain much more safely. Deleting FATMAP is an asinine decision that will undoubtedly have a real human cost. They aren't even a competitor (and how could they be, when one owns the other) -- I use Strava plenty for running and cycling, but these are completely different tools. I'm not sure how you can buy and own a company without realizing this. The most important features of FATMAP have nothing to do with tracking workouts, and there is no way that Strava will be able to incorporate even a quarter of these important features. This is also not to mention the huge number of shared routes and information that will be deleted in an instant in 2 weeks. This is not replaceable, but IT IS EASY TO NOT DELETE SOMETHING THAT IS HUGELY IMPORTANT TO TENS OF THOUSANDS OF PEOPLE.

[OrphanOfFatMap]

No way, Jacks.

The business plans of Strava includes the destruction of FatMap. No matters of lifes, no matters of users, no matters of petitions.
FatMap just have to die.

[nicolangelo]

Hey Scout,
i tried to transfer my fatmap routes to strava multiple times. Didnt work. What can I do now?

Would be devastating to lose them. 

[m4d]

Same for me, it says "Another FATMAP user is already connected to this Strava account."

[OrphanOfFatMap]

Hi, Orphans of FatMap members.

There is no need to do anything. You just have to wait until coming October 1st and all worries will cease to exist (along with the death of FatMap, obviously).

[FatherOfTheEpic]

It’s so sad… to add insult to injury Scout, your colleagues they will not issue a refund because of some loophole that I got Strava free with Fatmap, even though I purchased the Fatmap app and before any announcement of the integration with the Strava app and significant planned downgrading of the mapping functionality. 

After trying to explain my position several times and even resorting to an analogy to try to make them see my point of view…

"It's like paying upfront for 12 month access to car (ie Fatmap) that comes with pull out stereo, that I did not want (ie Strava).  Then several months later to be told that the stereo (Strava) and the car (Fatmap) will be fully integrated, and that 'everything will be great!'... well apart from integration means the car (Fatmap) no longer has any wheels and is completely useless to me.  Meanwhile I still have over half a year to run on the 12 months access to the car (Fatmap)."

I still got ‘the computer says no’ response. 

Feel totally ripped off.  The whole experience has been very enlightening about the direction of travel at Strava and very disappointing, what a loss.

Good luck Scout and the Stava team.. think you doing an awesome job of turning your back on your core customer base.

[FatChance]

There's only two weeks to go and basically none of the FATMAP features are in Strava. Is that really it, or can we expect a last-minute release of all the old features everyone is asking for?

[MMatt]

.

[MMatt]

Hey, just wanted to say thanks for killing an awesome app. We all know Strava will never implement half of the amazing features Fatmap has. Took you like 4 years to rollout dark mode lmao (your product team is absolutely clueless and devs are probably busy with all the community **bleep** you are doing in SF). I have an upcoming ski&sail trip to Lofoten in spring and now will have to spend a **bleep** ton of time exporting all the community made routes. Thanks a lot! If by the end of the year Strava at least does not display the same community routes as Fatmap for sports like skitouring, climbing, and mountaineering, with at least some map overlaying like flat spots or gradients I am cancelling my subscription.