Cannot use strava at all on galaxy watch 5 pro

[JJ_jnr]

I am not able to get past what's shown in the picture below. The strava app always opens to that on the watch, even after re-installing. When I click sign in on phone, nothing happens, on the phone and the watch. I've given permissions for everything on both devices. I've synced samsung health to strava on my phone. Nothing is working.

 

 

[Jane]

Hello @JJ_jnr 

Sorry to hear you're having this trouble.  Can you please try the following steps in this order:

1. Uninstall / reinstall the Strava App on both the Watch and your Mobile phone
2. Next, sign into Strava on the phone
3. Ensure the watch is connected to the phone
4. Lastly, open the App on the watch

If that doesn't resolve the issue, submit a support ticket  and someone from our Support Team will get in touch to troubleshoot directly with you.