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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Distance not posting to STRAVA when using Apple Watch 6

RayJay
Shkhara

I use my Apple Watch 6 to record my "indoor ride". I ride an indoor resistance trainer with Garmin speed/cadence sensors. When I save my ride, and it syncs to STRAVA, the distance is missing. I tried doing the "correct distance" but I do not get that option when I go into the activity and click the three dots.

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

@RayJay
Our support team has reached out via email; they will need additional information to look into this. Please respond to the support email if you need further assistance. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

@RayJay
Our support team has reached out via email; they will need additional information to look into this. Please respond to the support email if you need further assistance. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team