07-16-2024
03:46 PM
- last edited on
07-19-2024
08:38 AM
by
Jane
I have an Android phone and I use the mobile app to record activities on Strava. On my last two activities, I hit 'record', did my walk/bike and when I went to hit 'finish' I got a message saying that Strava encountered a problem and none of the walk/ride had been recorded. On both occasions I had mobile data on, had checked the GPS signal was working when I hit record and was within city limits. I restarted my phone after the first incident and it still happened. Has anyone else had this issue and been able to resolve it? Cheers!
Solved! Go to Solution.
07-19-2024 08:37 AM
Hello @EmT
Thanks for posting. The most common reason that can occur is that the App hasn't acquired a strong GPS signal, and as a result can't record any data. Sorry about that, I know it's frustrating.
Here's some steps we recommend to improve this:
More troubleshooting information can be found here
Let us know if that helps get things working.
08-27-2024 01:46 AM
Hi
I have the same type of issue. I start strava on my Android phone and it will record 60km with out any issues. It then seems like it stops and then 15km after that starts recording again. Happened on 3 occupations now where I did a nice long ride in Cape Town and then there will be a straight line from where ever to my house.
07-19-2024 08:37 AM
Hello @EmT
Thanks for posting. The most common reason that can occur is that the App hasn't acquired a strong GPS signal, and as a result can't record any data. Sorry about that, I know it's frustrating.
Here's some steps we recommend to improve this:
More troubleshooting information can be found here
Let us know if that helps get things working.
Welcome to the Community - here is your guide to help you get started!