Garmin heart rate monitor connected but not showing heart rate

[PatrikO]

I have a problem with my Garmin heart rate monitor (HRM Dual) that connects to Strava but not showing heart rate. Started when changed to new phone: Google Pixel 8 Pro with Android 14, have allowed evertyhing, i think.. HRM Sensor works fine in my Garmin 530 unit 

 

 

[Jane · Accepted solution]

Hello @PatrikO 

Sorry to hear of the issue.  Could you work through the troubleshooting steps below and let me know the results.  Apologies if you've already tried some of these:

1. Could you please ensure the device can first broadcast as a Bluetooth heart rate monitor? If it cannot broadcast as a monitor, we would not be able to detect it under the new settings. Some devices may have a broadcast mode you need to turn on or enable from within its own settings.
    
2. Please also ensure that the Bluetooth monitor is not connected to other services like Garmin Connect or Wahoo Fitness. You may need to enter the app settings of the other services to unpair the Bluetooth device so it can be paired to the Strava mobile application*. Bluetooth monitors normally may only connect to a single service on your device at a time.
   
   *If your device is still detected or being picked up in another service while you're trying to pair to the Strava mobile application, the Bluetooth monitor has not yet been properly disconnected from the other services. 
    
3. If you're still experiencing issues, please try "unpairing" the Bluetooth monitor from your mobile device completely by following the instructions for your device below:
   
   -Android
   -iPhone
4. Once unpaired, please try pairing the Bluetooth monitor to your phone again and connecting it within the Strava mobile application. You will want to ensure the Strava mobile application is on the latest version (above version 200).

Thanks and let us know if any of these seem to solve the issue.

[fmagyar]

Unfortunately this only works once, you have to do it after each connection. Does anyone have a long term solution?

@Jane ?

[Satharus]

Just want to mention that this fixed it for me as well! Thanks a ton 🙂 I've been trying to figure out why it wasn't working for 2 hrs...

[Jane · Accepted solution]

Hello @PatrikO 

Sorry to hear of the issue.  Could you work through the troubleshooting steps below and let me know the results.  Apologies if you've already tried some of these:

1. Could you please ensure the device can first broadcast as a Bluetooth heart rate monitor? If it cannot broadcast as a monitor, we would not be able to detect it under the new settings. Some devices may have a broadcast mode you need to turn on or enable from within its own settings.
    
2. Please also ensure that the Bluetooth monitor is not connected to other services like Garmin Connect or Wahoo Fitness. You may need to enter the app settings of the other services to unpair the Bluetooth device so it can be paired to the Strava mobile application*. Bluetooth monitors normally may only connect to a single service on your device at a time.
   
   *If your device is still detected or being picked up in another service while you're trying to pair to the Strava mobile application, the Bluetooth monitor has not yet been properly disconnected from the other services. 
    
3. If you're still experiencing issues, please try "unpairing" the Bluetooth monitor from your mobile device completely by following the instructions for your device below:
   
   -Android
   -iPhone
4. Once unpaired, please try pairing the Bluetooth monitor to your phone again and connecting it within the Strava mobile application. You will want to ensure the Strava mobile application is on the latest version (above version 200).

Thanks and let us know if any of these seem to solve the issue.

[Edebstrava]

@Jane Nothing has worked, and it looks like it is not working for anyone else on this thread. I stopped my Strava subscription/let it expire because I am frustrated there is no fix. let me know when you get it fixed and I'll consider getting back on. 

[bittle94]

Hello, I have just bought a Garmin Dual HRM. The sensor is paired to my iPhone, but Strava does not see it. I reset all settings on my iPhone, as described in this thread, but the HRM still does not pop up in the available sensors. Is there any solution?

[Notaleksandr]

I'm in your same situation..., Strava is unable to find my dual HRM, following disconnection from my bike computer and connection with the phone. 

[PatrikO]

Hi again! Thanx. Tried all of these but my guess is that this might be some kind of bug with Android 14? I have allowed the Strava app all permissions. The Garmin monitor connects instantly in the Strava app, but no heart rate shows. Tried to forget and reconnect in both phone and app. Changed to new battery in sensor aswell. 

[Razerken]

I'm having the same problem for a long time now, it's annoying when I cannot see my average HR between the other stats in my activity, when I click on the stats it will show the exact data.

Anyone knows how to put the avg HR between the other stats?