huawei watch heart rate

[msilveira]

Hello,

I have a Huawei watch that synchronizes with strava, but I usually cannot check heart rate in strava. I thought it was because I didn't have a strava subscribtion so, simply, strava wasn't showing me the data. However, I have just started a 1 month free trial, but I still can't see any heart rate info. Does anyone knows if heart rate from huawei can be uploaded to strava?

Thanks a lot, regards

[Casfarul]

I have the same problem with my hwawei heart rate data can't sync to strava, and it seems strava hasn't solution yet

[CaCart]

same problem here with my GT4. Any solution?

[K5]

I have exactly the same problem with my Huawei gt 2 pro. My gf has no issues with exporting all of her data from Amazfit gtr 2e with ZEPP. 
Please fix this asap.

[sryz]

hi

I have the same problem. I completely uninstalled the apps. deleted all past data. reinstalled everything. gave all permissions to both apps.

but it gives heart rate insights error. no heart rate data for running cycling swimming nothing. heart rate is the most important thing for me.

if this problem is not solved, I will not continue after 1 month trial. but this problem, it will be a serious loss for huawei and strava

pls help us

[sryz]

I wrote this problem to strava. but strava said that it receives data from many platforms and processes the data that comes to it.

so incomplete data is coming from huawei.

I asked strava to solve this with huawei. but I didn't get an answer.

strava was at least interested. huawei didn't even respond.

it is sad that the problem continues with gt4. i guess huawei will not be a sports watch.

[msilveira]

Hello, I don't think that it is a problem with Huawei because other software can read the information coming from Huawei. For example, health sync can read from Huawei and pass the info to Strava. It's just awkward that you have to use another paid subscription to get the data into Strava? If health sync can why can't Strava?

[msilveira]

Hello,

Scout has marked this as solved, but I can't find where that solution is! Meanwhile, I found out an application "healthsynch" that correctly reads from huawey and then correctly writes it to Strava. But it seems awkward that I need an intermediary between the parts, so I am going to give up on this. Thanks.

[Jane · Accepted solution]

Hello @msilveira 

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

[Brenjp]

I have also had the same problem with syncing the heart rate in activities synced from Huawei Health since buying the Huawei Watch 4 Pro.

I assumed it was a Huawei Health app issue and I raised a ticket with them.

If you find anything on Stravas end that would be helpful.

Thanks