[KNOWN ISSUE] Some Peloton activities no longer syncing from Peloton App to Strava

[jeffu]

UPDATE FROM STRAVA:  

We are aware of this issue, and are working with Peloton to hopefully resolve this issue going forward.   The workaround in the meantime would be to enter the missed activity manually on Strava.

Not sure where to report this - I put a note up on Reddit and I'm not the only one having this issue.  If you use the Peloton App (I was traveling and using at a Hotel Gym) any classes will usually sync with Strava - for some reason any of the Walk/Run classes will no longer sync to Strava.  You can take a cycling class, a yoga class, a stretch class, anything else - they all sync fine, but the Run/Walk classes no longer sync.

[donniejeffcoat]

Peloton support told me they do not work with Strava on any integrations or troubleshooting. 

Should we consider this impossible to resolve?

[KPoz]

I have 2 regular gym treadmills I use for my Peloton App treadmill runs. One of the treadmills has bluetooth capabilities that can send my speed and incline to the Peloton app, one does not have this bluetooth option. I realized recently that the app treadmill workouts I do with the treadmill that had bluetooth connect DO send to Strava from Peloton, but the ones where the treadmill can't connect DO NOT send. Just wanted to mention this in case it helps with the fix! I tried to reach out to Peloton support about this and they didn't understand what I was saying. 

[bluemoon99]

Any update on a resolution for this issue? My outdoor Peloton exercise (using the iPhone app) does not sync to Strava like it used to.

It does correctly sync to Apple Health, so it seems to be a Strava issue. Very disappointing.

[Holte_Ender]

Hi Jane - is there any update here? Don’t understand how this can take so long to resolve? 

[Jane]

Hi @Holte_Ender 

Thanks for your message.  I checked in with the Team and unfortunately this is still outstanding and not resolved.  We understand this is frustrating.  Apologies I don't have better news but we'll continue to work to resolve this and I'll post an update here as soon as I have one.

[Holte_Ender]

Hi Jane - is there any update here? I cannot understand how this can still be going on for months. I pay for subscriptions for both Strava and peloton and this is completely not acceptable that the so called “tech team” cannot figure this glitch? It makes me think it’s a deliberate ploy so people buy the peloton treadmill for running so the running classes cannot be recorded using gym treadmills 

[sbyount123]

Same issue for me.  I was using my iPad with my treadmill and none of the running classes sync.  I thought it was the iPad so I tried my iPhone.  That worked a couple of times but now that's not working either.

[JasonW]

Same experience for me. Issue started happening to me suddenly now too beginning last week (not all, but most workouts no longer syncing despite integration still enabled, logging in and out of Peloton and Strava, upgrading apps, etc., etc.). 

When I attempt to upload/re-upload workouts from Peloton to Strava (runs or rides), I get a success message, but they don’t appear in Strava. 

I already feel like I overpay for Strava for the extras I get. Please fix this @Jane as this is a basic feature that appears to be a Strava vs  Peloton issue. 

Thanks for listening!