cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Lost access to Strava account when resetting password

SB3
Mt. Kenya

I lost all my data when I logged in after resetting password 

Username is Sarah Curneen

Have sent ticket regarding issue #3013194

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @SB3
Thanks for reaching out. This will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information such as subscription questions, restoring activities, account settings, etc. 

Our team will respond to you as soon as possible. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @SB3
Thanks for reaching out. This will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information such as subscription questions, restoring activities, account settings, etc. 

Our team will respond to you as soon as possible. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Ready, Get Set, Go!

Welcome to the Community - here is your guide to help you get started!


Know how to use Community


Understand Community Settings