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Lost access to Strava account when resetting password

SB3
Mt. Kenya

I lost all my data when I logged in after resetting password 

Username is Sarah Curneen

Have sent ticket regarding issue #3013194

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @SB3
Thanks for reaching out. This will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information such as subscription questions, restoring activities, account settings, etc. 

Our team will respond to you as soon as possible. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @SB3
Thanks for reaching out. This will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information such as subscription questions, restoring activities, account settings, etc. 

Our team will respond to you as soon as possible. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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