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07-14-2024 12:09 PM - last edited on 07-17-2024 08:25 AM by Jane
Hello,
I have a Samsung Galaxy S24 Ultra and have downloaded the Strava app. However, although I have an account I am unable to sign into it. I enter the correct e-mail address and password and then the app comes up with network error. I have tried clicking on forgot password and it comes up with no internet connection, when my internet connection is working fine.
I am at a loss as to what to do? I have tried deleting the app the re-installing it and the same thing keeps happening. The app seems to work fine on my iPhone, but not my Samsung.
Can anyone help? Thanks
Solved! Go to Solution.
07-17-2024 08:25 AM
Hello @Ros
Sorry to hear of this issue. Curious if you have tried this on different network connections / Wifi hotspots? I would also recommend trying another uninstall / reinstall of the App. Let us know if this is still an issue.
09-30-2024 11:14 AM
Uninstall AND install the application. It attempts to restart network services.
07-17-2024 08:25 AM
Hello @Ros
Sorry to hear of this issue. Curious if you have tried this on different network connections / Wifi hotspots? I would also recommend trying another uninstall / reinstall of the App. Let us know if this is still an issue.
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