Strava App and Samsung Galaxy S24 Ultra

[Ros]

Hello,

I have a Samsung Galaxy S24 Ultra and have downloaded the Strava app.  However, although I have an account I am unable to sign into it.  I enter the correct e-mail address and password and then the app comes up with network error.  I have tried clicking on forgot password and it comes up with no internet connection, when my internet connection is working fine.

I am at a loss as to what to do?  I have tried deleting the app the re-installing it and the same thing keeps happening.  The app seems to work fine on my iPhone, but not my Samsung.  

Can anyone help?  Thanks

[AlexandrePinto]

Uninstall AND install the application. It attempts to restart network services. 

[Jane · Accepted solution]

Hello @Ros 

Sorry to hear of this issue.  Curious if you have tried this on different network connections / Wifi hotspots? I would also recommend trying another uninstall / reinstall of the App.  Let us know if this is still an issue.