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(RESOLVED) Error message (non-null is null) when attempting to sync activities on Wear OS app

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xRuby
Mt. Kenya

‎04-02-2024 02:47 PM - last edited on ‎04-15-2024 01:16 PM by Moderator Moderator

Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.

image_2024-04-02_234627643.png

1 ACCEPTED SOLUTION

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Scout
Moderator Moderator
Moderator

‎04-11-2024 09:10 AM - edited ‎04-24-2024 08:08 AM

Hi All 👋!
Thanks for your patience and sorry about the issues.

You can try the steps @TheFostah noted which resolved the issue without losing any data:

Open Strava on watch, sign out, and sign back in and it should ask you to grant it permission again.

If this doesn't work for you, our team has pushed a fix and you will need to do the following:

1. delete the Strava application from your watch
2. Power your device off for 10 seconds
3. turn your watch back on and reinstall the Strava application (v1.39).

Unfortunately, this will discard any pending activities that have not yet synced to your account but will remove the error and new activities should sync over again. If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please direct your email to the attention of Jimi. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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136 REPLIES 136

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phm41584
Mt. Kenya

‎04-04-2024 02:11 PM

Same issue with me since yesterday. Samsung watch 6 and Galaxy s22.  Strava, need a fix!

0 Kudos

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Abc4
Mt. Kenya

‎04-04-2024 01:38 PM

Having the same issue . How has this not been sorted . I've done everything strava have said in there HELP option!!! Twitter (×) been no help either. My friend same issue with his Garmin. I have s23 and watch 5 pro. Come on strava. 

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davidfraser
Mt. Kenya

‎04-04-2024 01:37 PM

Same issue syncing tonight on my Galaxy Watch 4. Have not had this problem and been working fine for months. 

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Muloo
Shkhara

‎04-04-2024 12:03 PM

Same here today, was working yesterday

0 Kudos

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DJAxeT
Mt. Kenya

‎04-04-2024 11:45 AM

Same s24 and watch 6 ... any idea on how to fix?

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Pixalone
Mt. Kenya

‎04-04-2024 11:43 AM

Same here with s23.. Galaxy Watch 6 

Something New ???

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VadimL
Mt. Kenya

‎04-04-2024 11:38 AM

Same problem here - Galaxy Watch 6 + Galaxy S22 Ultimate. Not cool, Strava!

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rhianzach
Mt. Kenya

‎04-04-2024 10:11 AM - edited ‎04-04-2024 10:21 AM

Any updates on this. Just done a run and same issue. Pixel watch 1 and pixel 7.

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Zaza
Mt. Kenya

‎04-04-2024 09:53 AM

same for me (galaxy watch 5 + pixel 8 pro) 

solution ?

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Scout
Moderator Moderator
Moderator

‎04-03-2024 04:26 PM

👋 Hi All!

Thanks for the posts. We are aware of this issue and are working on solving it as quickly as possible. We will post an update when we get more info from our team about this.
Thank you for your patience.  


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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