04-02-2024 02:47 PM - last edited on 04-15-2024 01:16 PM by Scout
Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.
Solved! Go to Solution.
04-11-2024 09:10 AM - edited 04-24-2024 08:08 AM
Hi All 👋!
Thanks for your patience and sorry about the issues.
You can try the steps @TheFostah noted which resolved the issue without losing any data:
Open Strava on watch, sign out, and sign back in and it should ask you to grant it permission again.
If this doesn't work for you, our team has pushed a fix and you will need to do the following:
1. delete the Strava application from your watch
2. Power your device off for 10 seconds
3. turn your watch back on and reinstall the Strava application (v1.39).
Unfortunately, this will discard any pending activities that have not yet synced to your account but will remove the error and new activities should sync over again. If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please direct your email to the attention of Jimi.
04-06-2024 02:37 PM
Had the same problem with my pixel watch. Took like 6 hours to finally upload. No rhyme or reason, just kept clicking the sync on my watch.
04-06-2024 12:16 PM - edited 04-06-2024 12:17 PM
Same issue here on galaxy watch 4:( Strava, need a fix!!
04-06-2024 07:42 AM
Same issue here as of Apr 6 on galaxy watch 6
04-05-2024 03:48 PM
Same issue here on the galaxy watch 4
04-05-2024 01:08 PM
Any resolution on this? Just got the error today
04-05-2024 12:59 PM
Same issue here on the galaxy watch..
04-05-2024 11:50 AM
Same issue on galaxy watch 5 and s23....
04-04-2024 10:38 PM
Problem seems solved this morning, I could sync my run from yesterday.
Thx Strava 😉
04-05-2024 01:03 PM
Nope still not sorted . Did a run today and didn't load.
04-05-2024 03:01 AM
Solved for me as well this morning. had two un synced activities from two days ago that synced today strait away with no issues.
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