04-02-2024 02:47 PM - last edited on 04-15-2024 01:16 PM by Scout
Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.
Solved! Go to Solution.
04-11-2024 09:10 AM - edited 04-24-2024 08:08 AM
Hi All 👋!
Thanks for your patience and sorry about the issues.
You can try the steps @TheFostah noted which resolved the issue without losing any data:
Open Strava on watch, sign out, and sign back in and it should ask you to grant it permission again.
If this doesn't work for you, our team has pushed a fix and you will need to do the following:
1. delete the Strava application from your watch
2. Power your device off for 10 seconds
3. turn your watch back on and reinstall the Strava application (v1.39).
Unfortunately, this will discard any pending activities that have not yet synced to your account but will remove the error and new activities should sync over again. If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please direct your email to the attention of Jimi.
04-09-2024 01:50 AM
Hi Scout,
I've tried the following:
04-08-2024 04:12 PM
Same for me as other posters using Samsung Galaxy Watch 4 to Pixel 7a.
All steps below followed, and paused VPN on my phone while attempting to resolve. Samsung Health from watch to phone is syncing though, so definitely a Strava app issue. And as other's have mentioned, the constant unsuccessful attempts to sync are draining watch batter.
Why don't you wind the watch app back to a couple of versions ago, and properly beta test updates before releasing them?
Willow, Australia
04-08-2024 11:03 AM
I just left my phone and watch on charge overnight and if any update was needed it happened and my watch resynced perfect today, thank you
04-07-2024 09:53 PM
Scout,
Only thing I'm seeing working is waiting like 6 hours. I've tried everything you've outlined above, unfortunately something is wrong with Strava and it's connectivity to smart watches. I see Garmin has no problems with uploads. Hopefully Strava will come out with a patch fix soon.
04-07-2024 05:05 PM
Having the same problem, which is frustrating when I'm training. I have a Samsung watch and a pixel phone, I've restarted both several times and waited a few hours. Has anyone found a fix yet?
04-07-2024 09:54 PM
Same, may just switch to my Garmin. Looks like that doesn't have any issue uploading or syncing.
04-07-2024 03:49 PM
Same issue. Galaxy watch 5 pro. Samsung S20.
04-07-2024 12:49 PM
I did a run on Thursday evening, it did not sync untill friday morning, and I kept receiving the parameter... message.
Today I did another run, once again it won't sync, even after rebooting my phone and my watch.
04-07-2024 12:38 PM
Same error on watch 4 + A54
04-07-2024 12:19 PM
Same here. Happened before and later in the day it magically synced.
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