10-10-2023 07:02 PM - last edited on 10-13-2023 07:18 AM by Jane
Hello, I am using Samsung Galaxy watch (B62B) (Model No. SM-R800) for syncing my Strava activity. It was working almost fine till yesterday until I encountered issue on syncing my morning run from Strava to Strava servers through watch. Little did I realise at that time that it can be something to do with watch.samsung.strava being down and did multiple things to fix and now have landed up in difficult situation. Looking for some assistance now.
Issues:
1. Not being able to sync activities. Getting error: “Sync failed (42)” and sometimes “Sync failed (99)”
2. On reading internet, one of articles suggested going to Strava site and unlinking watch. Did that
3. Now while, Strava site doesn’t know that my watch exists as I unlinked it, the app on my watch is still linked to account and there is no logout option!!! It opens up as before without prompting me to enter 4 digit new code to link again.
4. Now if I try to sync activity, I get “Sync failed (7)”
With all this story, all I am looking for is how to logout Strava app on Samsung Galaxy watch?
I don’t want to uninstall and reinstall again as that will erase the unsynced activity and I don’t want to lose them.
Solved! Go to Solution.
10-13-2023 07:23 AM - edited 10-13-2023 07:27 AM
Hello,
I'm happy to confirm that this issue has been resolved and the Samsung watches should work as expected with Strava. If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot.
Sincere apologies for the inconvenience and we want to sincerely thank you all for your patience.
Again, if you continue to have any issues with this, please submit a support ticket so we can help you out.
10-11-2023 09:25 PM
I have the same problem, and my watch battery drains incredible fast now...
10-11-2023 09:40 PM
The same here... This sunday I run the TCS Marathon Amsterdam... I desperately hope this problem is solved before sunday!!!!
10-11-2023 08:16 PM
Same syncing problem for me as well. I have also had another problem that started at the same time, specifically, my watch battery drains incredible fast now, almost like it is constantly tracking a workout.
10-11-2023 08:01 PM
I have the same problem on my Samsung galaxy watch. please assist.
10-11-2023 06:04 PM
I have the same issue for activities logged today (11-Oct). Activities logged prior days OK.
10-11-2023 06:03 PM
I am having the same issue since yesterday with same sync error (42) and not syncing my Galaxy Watch 3 Strava App with my phone / Strava.
Awaiting suggestions....
10-13-2023 02:43 AM
Just checked and the old activities have now been sync to phone
It appears to be working finally
Thanks to all that sorted out the issue
10-11-2023 04:15 PM
Have the same problem not syncing my strava rides on my galaxy watch to my phone, i don't want to delete the app loosing my rides. Please fix this.
10-11-2023 04:00 PM
İ have same issue and i re-installed the app to my watch..Now i am not able to use the app on my watch..This weekend i have a race and i hope the problem will be solved before saturday :((
10-11-2023 01:54 PM
After reinstalling the App I am unable to complete the installation due to a lack of validation codes.
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