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Samsung health not uploading to strava

Makamik
Mt. Kenya

Hi,

I have a samsung galaxy watch 5 which I use for trainings swimming and running.

I've recently used strava for my activities but swtiched to samsung health a few weeks back.

Although I have synced strava on samsung health, whenever I finish a workout on samsung health, it does not upload to strava.

 

Anybody with the same problem as me?

 

Thanks for the help

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @Makamik 

Thanks for posting about this.

Sorry to hear that your Samsung Health account and Strava are not syncing together. At this moment in time, indoor workouts or activities that do not contain GPS information will not push to Strava from Samsung Health. 

Can you first confirm that your activities contain GPS information? GPS activities will sync, non-GPS activities are not supported for sync.

If your activities have GPS data, can you double-check that you are using the most recent version of Strava and you have updated Samsung Health to the latest versions?

Next, go ahead and disconnect Strava from Samsung Health. On the Samsung Health App, go to Menu (the 3 lines top left) > Settings (gear icon) > Connected Services. Tap Strava and confirm to Disconnect. Once disconnected, go ahead and reconnect by following the directions on Samsung Health and confirming your account information.

Once reconnected, go to your main page on Samsung Health and pull down to refresh. Go to Exercise > View History. 

I hope that's helpful.

 


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Jane
Moderator Moderator
Moderator

Hello @Makamik 

Thanks for posting about this.

Sorry to hear that your Samsung Health account and Strava are not syncing together. At this moment in time, indoor workouts or activities that do not contain GPS information will not push to Strava from Samsung Health. 

Can you first confirm that your activities contain GPS information? GPS activities will sync, non-GPS activities are not supported for sync.

If your activities have GPS data, can you double-check that you are using the most recent version of Strava and you have updated Samsung Health to the latest versions?

Next, go ahead and disconnect Strava from Samsung Health. On the Samsung Health App, go to Menu (the 3 lines top left) > Settings (gear icon) > Connected Services. Tap Strava and confirm to Disconnect. Once disconnected, go ahead and reconnect by following the directions on Samsung Health and confirming your account information.

Once reconnected, go to your main page on Samsung Health and pull down to refresh. Go to Exercise > View History. 

I hope that's helpful.

 


Jane (she/her)
STRAVA | Community Hub Team

Hi Jane

I used samsung health app for swimming in a pool and it tracked straight into strava before and now it's no longer working.

 

Can you confirm this change of GPS only sync happened recently? Or is it a setting I am not doing correctly?

Hello Strava Support Team.

Is there a expectation to fix or implement the sync using the inside training without GPS? 

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