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Strava recorded on Apple Watch invorrect

Blueadamant
Mt. Kenya
My Apple Watch is giving incorrect data. The map is correct and the steps are 6,252 but it says I did it in 38 seconds and was 0.05 miles. Breaking world records if the data is correct. I have updated and turned off my watch. Back to using strava on my phone. Any advice helpful.
1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @Blueadamant 

Thanks for your post and sorry to hear of the issue.

Please go ahead and check the following permissions on your mobile device:

Settings > Health > Data Access & Devices > Strava
 

All toggles under this setting should be ON, both under 'Allow Strava to Write' and under 'Allow Strava to Read'.

Please ensure you scroll all the way to the bottom of that view to check that all toggles are on.
 

Jane_0-1722266941699.png

Let us know if having those turned on solve the issue.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

Hello @Blueadamant 

Thanks for your post and sorry to hear of the issue.

Please go ahead and check the following permissions on your mobile device:

Settings > Health > Data Access & Devices > Strava
 

All toggles under this setting should be ON, both under 'Allow Strava to Write' and under 'Allow Strava to Read'.

Please ensure you scroll all the way to the bottom of that view to check that all toggles are on.
 

Jane_0-1722266941699.png

Let us know if having those turned on solve the issue.


Jane (she/her)
STRAVA | Community Hub Team