Auto Excluded Efforst

[askori23]

https://www.strava.com/activities/11239201596

Hello everyone,

Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.

My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.

I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.

I hope you will consider my complaint because otherwise I wouldn't have written it here.

Thank you for your understanding.

[JayM]

This excluded effort thing is bull**bleep**!! Today it excluded a couple segments from my ride. I've had a couple other segments  missing from a ride prior to this as well. Says they was unlawfully obtained?? WHAT???? Nothing more frustrating than Stava saying you've cheated on your ride??!! I know they are trying to weed out the E-bike riders but this is not the way to do it. FIX this problem Strava or there will be a mutiny. Leave it up to the community to Flag potential cheaters. 

[cyclistteacher]

Hi there. I have set a new PR on a climbing where I visit once in a year. I use power meter and heart rate band. However, when I uploaded my ride, it turned out that strava accepted it as an excluded effort in spite of my power and HR data,which made me feel so sad. coz I pushed so much to see my result and now I cant see it on public segment leaderboard.

It is not fair. Could you please correct it?

thanks in advance

Mustafa

[cyclistteacher]

https://www.strava.com/activities/11891915164

[Scout · Accepted solution]

Hey @askori23, 
Thanks for your post. We're going to send this over to our support team and they will be able to further assist you. 

The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information. Our support team currently has a high volume of tickets but they will respond to your support inquiry as quickly as possible.  

If you have a similar question please submit a support ticket and we will investigate further.