Skip to main content
Solved

During Activity Display Reads in km, after Save Reads in Miles as I want...


Forum|alt.badge.img+3

Hi, new to forum but been using the App for a while.

Always use with setting in miles, until today app reads distance in miles during an activity and saves and displays in miles.

Today it's showing distance travelled in km during the activity but when saved reads in miles like before.

Have toggled the option for miles or km on and off a couple of times, no difference to the result.

I'm just using the app standalone not linked to any other devices.

Any suggestions for a fix welcome.

Cheers in advance.

H.

 

Best answer by Scout

Hey @HThomp,
Thanks for your post and welcome to the Community Hub. This post has been escalated to our Support team so they can gather additional info and help investigate this for you.
If you have a similar question please
submit a support ticket and we will investigate further.

View original
Did this topic help you find an answer to your question?

7 replies

Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • Answer
  • September 7, 2023

Hey @HThomp,
Thanks for your post and welcome to the Community Hub. This post has been escalated to our Support team so they can gather additional info and help investigate this for you.
If you have a similar question please
submit a support ticket and we will investigate further.


Forum|alt.badge.img+2
  • Hub Starter
  • 1 reply
  • October 17, 2023

I’m having the same issue, did it ever get solved?


Forum|alt.badge.img+3
  • Author
  • Hub Rookie
  • 1 reply
  • October 17, 2023

It just disappeared about a day later, so not resolved it just went away. 


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • October 17, 2023

Hey @Natalie473 & @HThomp

Thanks for your post and sorry for any issues you are having. To troubleshoot this situation, please go ahead and delete the Strava application from your phone. Power your device off for 10 seconds, turn your phone back on and reinstall the Strava application. You will not lose any data if you do this since all data is stored on the Strava servers.
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
 
If this doesn't help, please submit a support ticket and we will investigate further.


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • October 20, 2023

Hey @Natalie473 

If you are still having issues, please submit a support ticket and our team can look into this. 


Forum|alt.badge.img
  • Hub Starter
  • 1 reply
  • July 15, 2024

Hi did you get a solution for this? I have the same issue 


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • July 15, 2024

Hey @Trevone2068
If you are experiencing this issue, please submit a support ticket and our team can take a closer look at your account and provide some troubleshooting steps based on your settings.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings