03-03-2024 08:50 AM
Hi
I rode this morning came back , finished ride as normal clicked save on the Garmin but the ride hasn’t uploaded to Strava v?
it’s in my Garmin connect app . I have uninstalled and reinstalled Garmin connect deleted and re added drive from starva but it still won’t upload v
?
Solved! Go to Solution.
03-03-2024 04:16 PM - edited 03-05-2024 07:08 AM
Hi All!
Sorry for the trouble. We recently had an issue where we experienced syncing delays with Garmin and are currently backfilling our queues, therefore any missing activities are working to sync automatically.
If you still do not see your activity after 24 hours you can export the original from Garmin Connect and upload it to Strava from our upload page. If you see any error messages when uploading the original, please take a screenshot and let us know. Also please send the file that is producing the error message so a support team member can further investigate.
On Garmin:
The best option would be to export the Original. Keep in mind, if this is a large activity it may export this file as a .zip format. You will need to open the .zip file to uncompress the file to produce the .fit file. If you need instructions for opening a .zip please let us know.
On Strava:
If you need further assistance, please submit a support ticket and we will investigate further.
03-04-2024 06:57 PM
I can confirm at around hour 4, my activity loaded into Strava.
03-04-2024 08:11 PM
Hello @brandi,
As you have noted with the alert; we are currently experiencing an issue with syncing delays with Garmin and are working on solving it as quickly as possible. Thank you for your patience while our team works on getting this resolved.
03-03-2024 04:16 PM - edited 03-05-2024 07:08 AM
Hi All!
Sorry for the trouble. We recently had an issue where we experienced syncing delays with Garmin and are currently backfilling our queues, therefore any missing activities are working to sync automatically.
If you still do not see your activity after 24 hours you can export the original from Garmin Connect and upload it to Strava from our upload page. If you see any error messages when uploading the original, please take a screenshot and let us know. Also please send the file that is producing the error message so a support team member can further investigate.
On Garmin:
The best option would be to export the Original. Keep in mind, if this is a large activity it may export this file as a .zip format. You will need to open the .zip file to uncompress the file to produce the .fit file. If you need instructions for opening a .zip please let us know.
On Strava:
If you need further assistance, please submit a support ticket and we will investigate further.
03-19-2024 04:08 AM
Hi scout
im still having issues
i rode yesterday, i recorded my ride in both garmin edge 830 & Apple Watch
none will upload ?
i dont want to have to keep doing it via my PC
03-08-2024 09:17 AM
Hi Scout
I don’t think it is just a Garmin issue
I have been for a walk today and used my Apple Watch and that also has not uploaded to Strava ?
03-05-2024 09:05 PM
We are waiting to get it resolved at earliest!!
03-05-2024 04:26 PM
Sync still not working here 🫠
03-04-2024 01:31 PM
Hi Scout
my ride still hasn’t uploaded from Garmin connect which I did yesterday morning
03-04-2024 05:58 PM - edited 03-04-2024 06:56 PM
I just got a pop up on here a few minutes ago saying it's an issue they are resolving
03-04-2024 02:41 PM - edited 03-04-2024 02:43 PM
Hey @Lewisdickenson & @JK83881,
If you are still not seeing your activities please submit a support ticket and our support team can take a closer look at your accounts and recommend the next steps.
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