Skip to main content
Solved

I can't comment on activities


Forum|alt.badge.img+2

Every time I try and comment on other peoples activities I get the message 'Strava has encountered an error. Please contact support' 

This started happening yesterday evening. I'm recieving comments so I know it isn't a Strava wide issue. Any help would be appreciated! 

 

Best answer by Scout

👋 Hello All,
Thank you for your posts and sorry for any trouble. It appears you may have hit our limit for the maximum number of comments you can add per day. Please wait 24 hours and try again.

We thank you for your patience while our team evaluates and make adjustments to our rate limits. Our product development team is reviewing all your posts and we thank you for taking the time to share your thoughts. 

View original
Did this topic help you find an answer to your question?

42 replies

Forum|alt.badge.img+13
  • Hub Trailblazer
  • 41 replies
  • January 30, 2024

Unable to comment started today around 2pm..


Alex


Jane
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 3119 replies
  • January 30, 2024

Hello @JbalColgate 

Thanks for posting.  Is this happening on the Web, the Mobile App or both?  Are you trying to comment on an activity?  If you can provide additional information, we'll be happy to help out.  Thanks.


Forum|alt.badge.img+13
  • Hub Trailblazer
  • 41 replies
  • January 30, 2024

on the web... Im trying to comment on an ANY activity, yes, not working..


Forum|alt.badge.img+13
  • Hub Trailblazer
  • 41 replies
  • January 30, 2024

do you have a "Limiter" based on IP adress?


Forum|alt.badge.img+13
  • Hub Trailblazer
  • 41 replies
  • January 30, 2024

Says  rate limit exceeded 


Forum|alt.badge.img+2

Llevo un día sin poder responder mensajes en las actividades. Como puedo solucionarlo? Gracias 

TRANSLATION: Ihaven't been able to respond to messages in activities for a day. How can I solve that? Thank you


Forum|alt.badge.img+1

Having the same problem and have a group of runners I coach. Can only imagine they've put a cap on how many comments we can post as it's happened to me twice now across 2 days. 


Forum|alt.badge.img+13
  • Hub Trailblazer
  • 41 replies
  • February 2, 2024

Hello? is anyone there??


Forum|alt.badge.img+1
  • Hub Starter
  • 3 replies
  • February 2, 2024

Same for me and it’s on the app. Haven’t tried desktop yet. But it was happening for me last night and now again today. 


Forum|alt.badge.img+1
  • Hub Starter
  • 3 replies
  • February 2, 2024

I’m having the same problem!


Forum|alt.badge.img+7
  • Hub Starter
  • 4 replies
  • February 2, 2024

Hi Jane this is not an isolated case, I and several people I know are experiencing the same thing, limited to around 20 comments per 24hrs!! Since Tuesday 27 Jan. No reply from customer service. 


Forum|alt.badge.img+13
  • Hub Trailblazer
  • 41 replies
  • February 2, 2024

happens on web and in APP, for many people .. u asking as if you dont know


Forum|alt.badge.img+7
  • Hub Starter
  • 4 replies
  • February 2, 2024

Keep getting blocked when trying to post comments, seems limited to around 20 per 24hrs!! No reply from customer service. Was fine until Tuesday 27 January. One other friend has similar experience. Very frustrating as cannot post on friends or reply. This is meant to be a social network? Is there any help available?


rakeshbhat
Forum|alt.badge.img+12
  • Hub Rookie
  • 14 replies
  • February 3, 2024

Same issue here,  and it's annoying!


rakeshbhat
Forum|alt.badge.img+12
  • Hub Rookie
  • 14 replies
  • February 3, 2024

Yes and not able to comment on their activities especially on the race day


rakeshbhat
Forum|alt.badge.img+12
  • Hub Rookie
  • 14 replies
  • February 3, 2024

Hi Team,

Been using this app since 2018,

Recently I have observed that I cannot congratulate by commenting on my friend's activities.

Later found that there is a cap maximum of comments in a single day, Is it a test thing or will the previous criteria be restored?

Kindly Help as this is frustrating & annoying 

Thanks😊


rakeshbhat
Forum|alt.badge.img+12
  • Hub Rookie
  • 14 replies
  • February 3, 2024

Hi Jane,

i have been getting the below message, Kindly find the image for your reference,

Thank You


rakeshbhat
Forum|alt.badge.img+12
  • Hub Rookie
  • 14 replies
  • February 3, 2024

Hi Team,

I am a Strava Subscriber and have been using this app since 2018,

Recently I have observed that I cannot congratulate by commenting on my friend's activities.

I get a message "The Strava server has encountered an error. Please contact support if the problem exists.

Later found that there is a cap on the maximum no. of comments in a single day, Is it a test thing or will the previous criteria be restored?

Kindly find the attached image for your reference

This is frustrating & annoying, HELP

Thanks 

 

 


Sundae
Forum|alt.badge.img+4
  • Hub Starter
  • 5 replies
  • February 3, 2024

Pathetic hey! They are going to lose subscribers by the thousands soon. 


Forum|alt.badge.img+4
  • Hub Starter
  • 2 replies
  • February 3, 2024

I've had this as well, seems to have happened since Monday. When I emailed support they told me that I'd exceeded my comments. Never heard of this before and seems ridiculous that an app/system based on supporting each other with kudos would limit the amount of comments. It must be a new thing as I've definitely commented on more posts before with no issues. 


Forum|alt.badge.img+4
  • Hub Starter
  • 2 replies
  • February 3, 2024

Yep, same here 🙎 seemed to have reached the limit again today.


Forum|alt.badge.img+2
  • Hub Starter
  • 1 reply
  • February 3, 2024

Same story as Andy. I've never had any issues posting comments among my friend's posts until within the last week, when I seem to have hit my limit twice already. I was told that is a limit within a 24-hour period, but Strava support did not respond to my question about what is the limit and when the bounds start and stop for the quota. Considering I pay for this service, this is pretty frustrating as the limit seems to be only about 10 posts, which is not nearly enough when you have over 100 connections.


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • February 4, 2024

I'm having the same problem.  I ran the Double Bridge Run 15k in Pensacola today, and a bunch of my followers on Strava did, too, and I wanted to congratulate them all.  I only was able to congratulate about 10 or so, then Strava simply refused to post my comments.  No error or other messages; the comments simply will not post.


Forum|alt.badge.img+1

Facing same problems since morning today ,getting the same message while seeing others can write so many comments ...

Never observed such problems in past ,what to do ?

 


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • February 4, 2024

Yep, same here !


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings