Inaccurate Swim Time issue

[Stuarthitchman1]

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon as I share it defaults to a ridiculous time. Anyone else experienced this issue and can it be fixed?

[Hedonismos]

I have the same problem. Did an open water swim in the sea on Zakynthos today. Phone in my swim buoy. 1.200m in 11 minutes according to strava. I was for sure swimming for 30+ minutes. Please fix this Strava team.

[Humph15]

Yes.. today I swam 30 laps of a 300m- ish open water pond & the distance was 6.29 miles / it took me 4 hours 40 mins which is about right for my pool times but Strava said my time was 1 hour 4 mins!! Is it cuz the pond was so small maybe? 

[oshamoiev]

I have the same issue. I record my swimming activity with Polar watch. In Strava i get correct  elapsed time but much smaller moving time, and accordingly enormous pace.

[froccsos]

I don't know why drawing a very detailed path on a map is not considered as 'moving' at the end of the day. My phone also records splits like 30s/100m. (carrying my phone in my safety buoy)

[Cars10]

Same issue, but I am not as good as you, although I would beat the record of Pan Zhanle.
(also carrying my phone in my safety buoy)

[Merijnvdb]

I have exactly the same issue. Thanks for pointing out that fix by saving it temporarily as a run. 

[Jane]

Hello @Stuarthitchman1 

Thanks for posting about this.  The Strava Mobile App is not supported for recording swim activities, and may not be able to accurately estimate your moving time, leading to the issue you are reporting.

Sorry about that an apologies for any confusion.  For information on the best way to record swims on Strava, please refer to this article.  

For best results we recommend recording swims with either the Apple Watch or a Wear OS 3 supported watch.  There's also a number of third party devices that are popular.

I hope that helps.  Please let us know if you have further questions.

[_T]

> the "Mobile App is not supported for recording swim activities"

And yet the option to record a swim with it is there.  (Why?)

> "let us know if you have further questions."

Is this planned to be supported?

As discussed in this thread it sounds like it would be a relatively simple fix.

(The recorded GPS route is accurate and yet the "moving time" is not.)

[Cars10]

Somewhere it was mentioned that the "fix" would be to record the swimming as "walk/hike activity" and later change it via settings into swimming. This works for me once. But when I open Stava next time the recorded time or my average on 100m is completely out of specs. According to Strava I would easily win the Olympics 🙂