08-09-2024 07:30 PM - last edited on 08-13-2024 06:05 AM by Scout
My ride this evening does not appear on my personal heat map.
Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride. It still doesn't appear on my heat map.
https://www.strava.com/activities/12106985405
Solved! Go to Solution.
08-13-2024 06:06 AM
👋 Hi All!
Thanks to everyone who posted about this. I've received word that this should now be fully fixed,
Thank you for your patience!
08-12-2024 01:41 PM
The same issue happened to me a few days ago, but I have been ignoring it. Keep up the good work!
08-12-2024 01:26 PM
My walk this morning has not been updated on my heatmap either.
08-12-2024 12:37 PM
Any news, when the issue will be fixed? Personal heat map is the main reason why I am paying for the premium version. I do not care much for the global heat map or other features.
08-12-2024 12:23 PM
When can we expect a bugfix for this issue?
As a paying customer it's very annoying!
BR Bernd
08-12-2024 12:39 PM
I was emailed by Strava support that they expect a fix in next couple of days…. But (as i am working for a tech company) this is the feedback I would also give. Therefor a better answer would be: we have issues with X, hence we are doing Y, followed by testing, so release is expected in a, b or c days… next update in 24 hours.
08-12-2024 09:08 AM
Thank you!
08-12-2024 07:22 AM
I'm having the same issue as well.
08-12-2024 04:03 AM
Could you please refund the monthly subscription fee as this is part of the paid version. I will transfer the money back as soon as the issue is resolved, thx
08-12-2024 07:02 AM
Hey @sierraechobravo,
If you have question about your subscription, please submit a help ticket and our support team will take a look at your request. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information.
08-11-2024 03:57 PM
Where will be the update be posted? Here??
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