Route creation problem

[Venix]

For the first time in several weeks I tried to create a route a few days ago on my iMac using Chrome and some way into the creation of the route it’s like the webpage refreshed and cleared the entire page, it was completely blank. The only thing showing in my browser was the URL. I then tried it again, and the same thing happened. I gave up.

I’ve just tried creating a route again today, this time on my iPad in Safari and it has done the same thing - part way into the creation of the route the page goes blank. I really need to create this route prior to my long run in a couple of hours so I’ve saved it, and keep going back and editing it to extend it because i can’t seem to create it in one go without this problem. It is happening over and over and over. I can’t even seem to add 1km to it without the page going blank. It has made route creation completely unusable for me.

[Venix]

Hi @Scout,

Thanks for looking into this and working on a fix so quickly. I’m very pleased to report that I can no longer reproduce the issue, so for me, it now appears to be resolved.

Thanks again.

[happysoul]

Hello again,

Thanks to the team for their work. Seems all good now. Cheers !

[mbressinck]

Hi,

First of all thank you for the quick response. 

I have been testing this all morning and the problem seems to be resolved. I have created a few complex mountainbike routes and the route builder didn't let me down once.

Thank you responding and for fixing this problem, kudos to the dev team and have a nice weekend.

Some sideinfo: This problem occured on Mac OS Ventura on different browsers (Chrome, Safari, Brave, Firefox) and also on iPad (IOS 16) - Safari. 

[nicky]

Great to hear! Appreciate you writing in to say so!

[Scout]

Hello! Thank you all for posting and sorry for the trouble. 
@Venix, @happysoul, @louisa1847 & @mbressinck, please let us know the following:
1. operating system and browser version you are currently using
2. do you have any extensions enabled?

Once we have that info, we will forward that along to our team that is looking into this issue.

[happysoul]

Hello,

I'm on windows 10 latest update. Using Chrome without extensions. I also tried Firefox with the same issues.

I get to plan roads by saving the road after having drawn 3-5 waypoints then edit again and repeat. But it's kind of boring to do it that way and still the blank page comes sometimes before I had the time to save. Then have to refresh the page and draw again (or edit again).

Thanks for your interest, cheers 😉

[happysoul]

Hello, I'm on windows 10, chrome and same issues. This is not fun at all making route planning a complete fail ! Strava do something !

[louisa1847]

The same is happening to me - every time I try to add to my route the page goes blank. 

[mbressinck]

Hi, this is indeed super annoying, rendering the route builder almost unusable. 

I have various JavaScript errors being logged.