Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 382 Views
  • 7 replies
  • 13 kudos

Resolved! Global heatmap

If I log into STRAVA and look at the global heatmap, I just get a blank page. Can anybody tell me what I need to do to see the global heatmap?

Jasp by Mt. Kenya
  • 500 Views
  • 1 replies
  • 1 kudos

Resolved! [bug] iOS Elevation metric truncated on "You" page

On one of my weeks in the "You" Progress view, the Elevation metric is truncated (it shows "1,654..." instead of "1,654 ft")This doesn't happen on any other data points that I can find. Just a random thought, I wonder if it's related to the duration ...

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dantsai by Pico de Orizaba
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Training interrupted by phone restart

My phone turned off while I was record activity. After turning on the phone (I do not have a SIM card in it), incorrect date was displayed (31st February 2022). When I turned it back on, Strava showed the time with "-". After recording activity and c...

Resolved! Plan d'entraînement cyclisme / Cycling training plan

Bonjour les plans cyclisme son indiqué être des plans en salle ? Ça indique quoi ...pour home trainer ? On ne peut donc l'utiliser pour la route ?  TRANSLATION: Hello, are the cycling plans indicated to be indoor plans? What does that indicate...for ...

Zvince by Mt. Kenya
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Description is hidden when logged out, why?

If you open some Strava activity being logged out (e.g. use private mode), you'll notice that title, map, photos and even comments are shown. But description is hidden.Why? Does anybody know what to tune in your account to show it?E.g. https://www.st...

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cypok by Shkhara
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Data Export Missing Translations

When requesting a bulk export of your data, there are missing translations in the 'activities.csv' file:<span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.type">Type</span><spa...

Resolved! (RESOLVED) Routes Bug

It seems like saving routes isn't working. The route is created but then does not appear in the route list

vuatte by Mt. Kenya
  • 1899 Views
  • 12 replies
  • 9 kudos

Resolved! Moving time vs. elapsed time in Indoor cyxling

I made 3 "indoor rides" today with a couple of pauses using the STOP button on my Garmin Edge 530. It was saved after the third ride. The result in Garmin vs. Strava is: Obviously, in Strava the elapsed time is used in avg. speed calculation. This i...

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Tata55 by Shkhara
  • 800 Views
  • 2 replies
  • 7 kudos

Resolved! How do I see Mile Markers On App Map?

Hi - i'm a new convert from Nike Run App and one thing I liked about that service was that I could see mile markers on the map (in the app) of the run I just did.  I can see how to get mile segment info overlayed on the map via the Strava website.......