Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 9562 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4571 Views
  • 20 replies
  • 66 kudos

Resolved! Duplicate activity uploads sync issue

Due to occasional inaccuracies in altitude and dynamic data on my Apple Watch, I typically use both the Apple Watch Ultra and Coros watch connected to the Stryd running sensor during marathon runs. However, today I noticed that the data from the Coro...

Kennyx by Mt. Kenya
  • 3498 Views
  • 2 replies
  • 1 kudos

Resolved! Hidden start & end

Why has my Strava app started to hide the start & end of my activities. 

Woody57 by Mt. Kenya
  • 18500 Views
  • 4 replies
  • 3 kudos

Resolved! Lost my subscription account

Hello! I recently got a new phone, and tried to login in to Strava. I now have a new account and lost my history. I also paid for the subscription and my new profile is telling me to upgrade. Can I have access to my original account that includes the...

Danni by Mt. Kenya
  • 553 Views
  • 1 replies
  • 0 kudos

Request: Privacy control on Kudos

I'd love it if only people I follow could Kudos my runs.Rather than locking my account down completely I'd rather just limit who can interact with my activities.Has this been requested before?

gamb12 by Mt. Kenya
  • 329 Views
  • 1 replies
  • 0 kudos

Resolved! Challenge status

Hello, Can we have some kind of challenge status/progress display in the web application? If I recall right the smartphone app has (or had) this circular progress bar around the challenge icon.This appears to be missing on the web version. As I walk ...

GVB by Mt. Kenya
  • 1020 Views
  • 4 replies
  • 3 kudos

Resolved! Problem: privacy of group activities

TLDR: allow athletes to be part of a group activity despite having their profiles private.According to Group Activities Privacy Controls FAQ: Set your Group Activity privacy controls to 'Everyone' if you don’t mind other athletes seeing you were part...

szymon_s by Mt. Kenya
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! 5 mile 50 minute run shows as ending 2 days in future

Used Strava for the first time today.  Ran 5 miles in around 50 minutes.  But in one area of the app it shows the run ending two days from now.  It uploaded to apple fitness and health which shows me as continually running every minute of the day.  P...

Resolved! Photos on Personal Heat Map

I've just resubscribed, and I've found random photos appearing on my personal heat map. They are intrusive at best, and at worst actually obscure the route unless I zoom in really close. It's the most useful (to me) of the subscriber features. My own...

l309 by Shkhara
  • 599 Views
  • 1 replies
  • 5 kudos