Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

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Marya by Community Manager
  • 629 Views
  • 4 replies
  • 13 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 1310 Views
  • 17 replies
  • 53 kudos

Resolved! Be Private but still compete for segments

Hello. Wondering if it has ever been suggested to make a way to have your activities be non-public, yet still be able to be part of the leaderboards? A lot of the fun of Strava is segments. I hesitate to not make my activities public because I like b...

Resolved! Segment Privacy

Many cyclist friends are abandoning Strava because of the segments. They would like to be able to make the times on the segments private but still leave the activity visible. Introducing a function that makes the times on the segments private would s...

Adryanx by Shkhara
  • 1699 Views
  • 5 replies
  • 5 kudos

Resolved! Segment Leaderboard Filtering is Broken (Website only)

When I go to any segment page on the Strava website (e.g. https://www.strava.com/segments/4471375) and scroll down to the leaderboard, any filtering request that I perform times out and is unable to be performed. The leaderboard filtering is a premiu...

Resolved! Downloaded routes issues

New to the forum so apologies if in the wrong placeMy downloaded routes won't load once I'm out in the middle of no where with no Internet. This keeps happening. I can't even see my list of routes anymore to open the downloaded one. It just tells me ...

Resolved! Strava vs. Garmin Connect total work numbers different

I have a power meter, so I can see the total work number (in kJ) as I ride my bike. Unlike "calories burned", total work should be a fairly straightforward calculation from the power numbers in Watts (it's a discrete time integral). Once the ride is ...

rupesh97 by Mt. Kenya
  • 2100 Views
  • 3 replies
  • 0 kudos

Resolved! Group Challenges User Interface

Hi, in the recent past (Winter 2022) group challenges would show the individual contributions of participants working together towards a goal. That was highly encouraging to members because it showed the work they put in to the collective goal.Now fo...

Resolved! EMAIL ADDRESS ISSUE

Hi, my Strava account on an Android phone won't let me change email. The account and address is 12 years old and that email has not been used for anything other than Strava throughout those years. I honestly have no recollection of using it - note th...

Resolved! Pause notifications while injured

Can we pause notifications from Strava while injured. I’d really like to get back out there but I’m on strict bed rest the  light activity for the next 6 weeks. I’m already nervous about losing conditioning but Strava updates feel like nags.and I rea...