Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 8043 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3890 Views
  • 20 replies
  • 65 kudos

Resolved! Tracking Open water swim

Hi I’m new to Strava and open water swimming.i have a question re: tracking distance and time using my Garmin Venu 2 watch. As far as I know my watch cannot track open water swimming. Time yes, distance and gps, pretty sure not. I’ve downloaded the S...

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Umck2014 by Mt. Kenya
  • 1300 Views
  • 2 replies
  • 1 kudos

Resolved! Not getting Ride workout analysis

I'm not getting Ride workout analysis for my rides, but my friends getting the same for their rides, What is stopping me to get this? Kind support pls. (images of mine and my friend rides are attached)   

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cyresh by Pico de Orizaba
  • 2399 Views
  • 7 replies
  • 3 kudos

Resolved! KOM badges by age group

Hi Guys  Would love If strava would give KOM badges by age group. I'm 60 and cycle a lot I cant get near the top but within age category I'm up there. At 60 I'm never going to beat 25 year olds but just because we are veterans dosnt mean that we are ...

Make managing components less restrictive

It seems to me Strava invested a lot of development effort into restricting the possibilities to edit components, leading to the user being handcuffed.I simply want to maintain a list of components, the date each was added, and the date each was remo...

Resolved! The best Achievements appearance

Yesterday, on June 2nd, 2024, I first uploaded the route from my Android and it showed that it was my 2nd best marathon time. Then I uploaded the same route from the Bryton Rider 15 and deleted the route recorded by the Android. Now it incorrectly sh...

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Norden by Pico de Orizaba
  • 699 Views
  • 4 replies
  • 1 kudos

Resolved! One locked Strava route ?

I recently loaded the official Strava route for the Ford RideLondon Essex event.I am now wanting to delete the route from my profile - but the Delete option no longer exists for that route - same on the computer and the iPhone.The route link is from ...

Resolved! Strava takes over a minute to load

For about 2 weeks the Strava app has consistently taken about 1.5 minutes to load on my iPhone. I’ve tried reinstalling the app and I’ve tried different WiFi and also mobile data. No difference.