Route not shown on Heatmap

[Thorkild]

Hello all,

On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956 

Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap?

Best Thorkild

[Jane · Accepted solution]

Hello @Thorkild 

So sorry this is happening.  

We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:

Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.

Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps. 

Please let me know if that resolves the problem and again, apologies for the issue.

[Dżonny]

The workaround doesn't work for me - activities do not appear on the heatmap. As I plan my trips based on the heatmap, this is a real issue. Moreover, heatmap is the key reason I bought the pro version. And it seems the key functionality I paid for is malfunctioning for more than 3 weeks now...

How would you address it? 

[RonaldHeirbaut]

Same issue here. Workaround does not work for me.

Never had this issue before.

[Satmack]

Having exactly the same issue as Dżonny. As a subscriber, this is frustrating and makes me consider why pay for this.

[Alucard]

I have the exact same issue.

[KayD45]

I am having the same issues as Dzonny. This workaround isn't correcting the issue for me either. 

[WojtekZet]

Hi. I've noticed that on personal heatmap only appear activities which are visible for my followers. Locked activities are not appearing on heatmap and I don't like it. How to fix it?

[Thorkild]

hello Jane,

Yes, thank you! That did the trick 🙂

Best Thorkild

[MLJ]

I have seen this as well, appears to depend on activity type (trail run) and location (Oregon). I can’t ascertain if this limited to these two criteria.

[Jane · Accepted solution]

Hello @Thorkild 

So sorry this is happening.  

We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:

Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.

Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps. 

Please let me know if that resolves the problem and again, apologies for the issue.

[cwahl0716]

I have tried this in the past with success but it is not working for yesterday's ride.