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07-18-2023 08:29 AM - last edited on 07-25-2023 05:21 AM by Jane
Hello all,
On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956
Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap?
Best Thorkild
Solved! Go to Solution.
07-25-2023 05:23 AM
Hello @Thorkild
So sorry this is happening.
We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:
Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.
Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps.
Please let me know if that resolves the problem and again, apologies for the issue.
08-28-2024 10:18 AM
Hi @Satmack @KayD45 and @Alucard
Thanks for posting about the recent issue with this. A fix was rolled out on August 13, 2024 to resolve this issue. If you are still noticing a problem, please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you directly.
04-10-2024 01:33 PM
Hello, I have the same issues as described by the other person, but this action doesn't lead me to show the route on my heatmap. Are there any issues known currently?
01-16-2024 09:58 AM
Hi Jane,
I've tried this twice now and the activities are still not showing up in my heatmap. Any other possible fixes?
01-16-2024 10:04 AM
Nevermind - I just fixed it. The setting for hide entire map was checked by default
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