1 ACCEPTED SOLUTION
Hey @MirabelleMeade,
In addition to to what @lopey66 noted; please try disconnecting then reconnecting your Strava and Garmin Connect accounts.... we suggest following these directions on a computer.
Disconnect Strava & Garmin:
- On Strava
- log into your account on strava.com
- Navigate to your settings page (https://www.strava.com/settings/profile) and locate your 'Social Connections' on the right side of the page:
- Locate Garmin (the top Social Connection) and click 'Disconnect'
- A popup will ask you to confirm if you would like to disconnect; answer yes.
- If successful, green banner will appear "Successfully disconnected from Garmin. Syncing will stop."
2. On Garmin
- log into your account on https://connect.garmin.com/modern/
- Navigate to the Profile/Settings under the right account icon. (if you have an account profile picture it will be your picture, otherwise it will be the generic Garmin Runner icon)
- Select Settings / Account Information https://connect.garmin.com/modern/settings/accountInformation
- Scroll to the bottom of the page under 'Applications'
- 'Disconnect' from Strava
- Strava will be removed from the 'Applications' list
Reconnect Strava & Garmin
- Clear your browser cache & cookies before reconnecting:
- Google Chrome: https://support.google.com
- Safari: https://support.apple.com
- Access your Strava profile settings: https://www.strava.com/settings/profile
- Under Social Connections, select 'Connect with Garmin'
- In the Garmin Connect popup - Login to Garmin Connect and Authorize App
- Check Connection:
- On Strava: Shows Connected under Social Connections
- On Garmin: Refresh https://connect.garmin.com/modern/settings/accountInformation and Strava will reappear under 'Applications'
- Record a new GPS (outdoor) activity on your Garmin Device and ensure it has uploaded to the Garmin Connect Website. This will trigger the reconnect and your activities will sync to Strava.
If this doesn't work, or if you would like our team to take a look at your account, please submit a support ticket and we will investigate further.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
