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Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 7132 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3723 Views
  • 20 replies
  • 65 kudos

Resolved! Subscription paid to incorrect account

Good evening, I made a mistake in making the annual Strava subscription, by mistake it was uploaded to an account that I didn't even know I had and that I don't use anyway. I asked for help in the Strava chat but no one answered me. Can I do somethin...

Resolved! 5K pb not showing

Hi,  I am devastated, pushed myself to get a PB. Strava hasn’t given me anything for it? I didn’t pause I ran through 5k to make sure I went over? My Apple watch is showing a pb In achievements at 5k 22:30 but strava is showing nothing?   

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Year in sport

Hello, i have a problem with year in sport.I cant share it for some reason it keeps loading when i click to what i want to share it.Anyone else got this problem? And so how to fix it

Resolved! Third party apps - audio feature

Is it possible to add sound to third party workout imports?For example, Nike Training Club's videos do not include audio when the workouts are imported to Strava. 

Shant by Denali
  • 599 Views
  • 2 replies
  • 1 kudos

Resolved! Double Account , how to merge

hi i want to merge 2 accounts which i have . One of them is already active and i upload there all my activities . I pay to activate my account from my mistake to an other with i make with my another mail. How i can merge these 2 accounts because i do...

Resolved! Athlets search (web) - can't search by city name any more

Hi, I would like to report that athlets search has an issue from at least few weeks. I used to search athlets via web search using certain phrase (my city name: Biała Podlaska). Unfortunatelly it is not possible any more for that phrase - search retu...

Frytki by Mt. Kenya
  • 600 Views
  • 1 replies
  • 0 kudos

Resolved! Fix the Top Sport algorithm for Year in Sport

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose ind...

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