04-02-2024 04:20 AM
Solved! Go to Solution.
04-17-2024 11:20 AM
Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues.
04-17-2024 11:20 AM
Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues.
04-04-2024 03:53 PM
Hey @jacenty1112,
It sounds like you may have ran into a duplicate account issue. We're going to send this over to our Support team so they can take a look at your account. If you have a similar question please submit a support ticket and we will investigate further.
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