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No response to my support ticket

  • April 7, 2025
  • 1 reply
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I created a support ticket, stating that I paid for a subscription but my account is still a regular account. I haven’t had a response to my ticket. How long should I expect to wait?

Best answer by Marya

Hi ​@meldonclark, 

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access. 

 

Please click here for more information about the Support Process


 

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    Marya
    Community Manager
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    • MaryaCommunity Manager
    • Community Manager
    • April 7, 2025

    Hi ​@meldonclark, 

     

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access. 

     

    Please click here for more information about the Support Process


     

    Marya | STRAVA | Community Hub team

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