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REFUND

  • January 7, 2025
  • 7 replies
  • 108 views
C
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HI AS ANYONE EVER MANAGE TO GET A REFUND FROM STRAVA.

 

Best answer by Jane

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Response times can vary and we ask for your patience. We work hard to respond as quickly as possible, but sometimes wait times may be longer than others.

Please click here for more information about the Support Process

 

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    7 replies

    J
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    • johncarltaza
    • Hub Starter
    • 2 replies
    • January 7, 2025

    Hey did you also accidentally purchased i just did and I'm doing anything to get a refund it's for my school tuition 

    J
    Forum|alt.badge.img+1
    • johncarltaza
    • Hub Starter
    • 2 replies
    • January 7, 2025

    Hey Strava please respond to my request already i need the money for my tuition please respondd

    VikK
    Superuser
    Forum|alt.badge.img+24
    • VikK
    • Superuser
    • 93 replies
    • January 7, 2025

    ​@johncarltaza This isn’t the official Strava support channel, you should go via https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support 

    They do respond to tickets but sometimes can take a few days, once you have a ticket you can update the ticket.

    Also if it’s through Apple then you go via https://support.apple.com/en-gb/118223

     

    Vik
    Jane
    Jana_S
    2 people like this
    • Jane
      Jane
    • Jana_S
      Jana_S
    C
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    • CLIVE ANDREWS
    • Author
    • Hub Rookie
    • 3 replies
    • January 7, 2025

    Hi, they don't want to give a refund, I just keep getting emails which end up saying to submit a ticket.

    C
    Forum|alt.badge.img+1
    • CLIVE ANDREWS
    • Author
    • Hub Rookie
    • 3 replies
    • January 7, 2025

    Hi now I've had an email saying my account has been activated.

    Jane
    Community Manager
    Forum|alt.badge.img+29
    • JaneCommunity Manager
    • Community Manager
    • 3479 replies
    • Answer
    • January 7, 2025

    Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    Response times can vary and we ask for your patience. We work hard to respond as quickly as possible, but sometimes wait times may be longer than others.

    Please click here for more information about the Support Process

     

    Jane (she/her) | STRAVA | Community Hub Team
    VikK
    1 person likes this
    • VikK
      VikK
    C
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    • CLIVE ANDREWS
    • Author
    • Hub Rookie
    • 3 replies
    • January 7, 2025

    As my email been blocked from strava support, because all my emails say blocked.

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