+1My account it attached to an email I do not have access to anymore. I want to change it but the request goes to the old email?… I have a ticket and am wondering how long it takes to get a response. Just read another person who had the same issue and one thing mentioned is they would reach out on email if more information is needed. That won’t work if they request to the old email?? Any suggestions or can someone let me know how long it typically takes before there is a response? Thanks.
Joe
Best answer by Jane
Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
Please click here for more information about the Support Process
+29Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
Please click here for more information about the Support Process
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