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Request Refund

  • February 26, 2025
  • 1 reply
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Dear Strava Support Team,

 

 I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Google Play without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed.

 

 

I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency.

Best answer by Jane

Thanks for your post and apologies for any confusion. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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    Jane
    Community Manager
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    • JaneCommunity Manager
    • Community Manager
    • 3524 replies
    • Answer
    • February 26, 2025

    Thanks for your post and apologies for any confusion. 

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

    If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    Please click here for more information about the Support Process

     

    Jane (she/her) | STRAVA | Community Hub Team

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