Not getting Qoms I've earned

Hello @Qom-addict 

Thanks for posting about this.  I recommend checking your activity's privacy control, as this can impact whether or not your time appears on segment leaderboards.

 In order to appear on public segment leaderboards, you must adjust the activity's privacy control to "Everyone". You have the option to adjust this setting on an individual activity or for all new activities by default. The default setting does not retroactively change the privacy control on past activities.

Adjust an individual activity's privacy control:

You can change these settings for an individual activity on the upload or edit screen:

• Web: Go to the Activity > Edit (pencil icon) > Privacy Controls > Select Everyone*
• iOS/Android: Go to the Activity > Edit > Privacy Controls > Select Everyone*

Adjust your default preference for new uploads:

This setting will automatically set the privacy control for all new uploads. Adjustments made to this setting will not apply to past activities.

To change your default activity settings for all future uploads:

• Web: Settings > Privacy Controls > Activities > Select Everyone*
• iOS: More > Settings > Privacy Controls > Activities > Select Everyone*
• Android: Menu button > Settings > Privacy Controls > Activities > Select Everyone*

*Keep in mind that the details associated with activities set to "Everyone" will be visible to other athletes on Strava.

​We encourage you to review your privacy controls and make the best selections for you. If you have any questions about how these settings work, please let me know and I'll be happy to help. ​

Thank you Jane, I appreciate your effort to help me solve this. But as mentioned: of course my rides are public. (So, set to 'everyone').
So that is not a solution.
And also: my time and ride DO appear on the leaderboards, I just do not get the Qom.
Please see this screenshot of the segment 'Hoogseweg Pijnacker uit'. I do have the Qom-time, I am mentioned on the leaderboard, I just do net get the Qom.

And I have 2000 Qoms meanwhile and ride almost every day, so the basic concept of leaderboards and uploading rides is very very very very clear to me 😉 😉

Hello @Qom-addict 

Thanks for the reply.  I've escalated this post to Strava Support.  A Support Analyst will be in touch with you soon to troubleshoot.  Thanks for your patience.  

Problem is not solved, but with customer support we managed to determine that this is a Strava-error and NOT a privacy-settings issue. Strava promised to 'work on it'.

Hi QOM-addict - Congratulations on your achievements.  I have also become somewhat addicted to chasing KOMs - in my case the key is to find soft targets that not many people have noticed !  In a small minority of cases I find I have beaten the time of the KOM-holder, and have been flagged with the CR, but the old KOM-holder has kept the title.  To my understanding, the only way I could have the CR but not the KOM is if I have not declared my gender as male, however, I have declared as male (and I have many KOMs).  The issue only happens in a small minority of Segments but I don't see any pattern that might explain it.

Below is an example, where I did a time of 39s to get the CR but someone else has the KOM at 43s.  Below is the leaderboard filtered to only show men, with me at the top (so why no KOM ?).

I share this experience in case any of these anomalies are related to your issues.

Thanks for the feedback.  It seems I should make a note of the Segments that don't seem to have refreshed properly and pass it to the Strava helpdesk.

This is still an issue and it's 6 months later??? this is ridiculous Im showing as QOM on the segments... but on my results Im showing as 9th which is overall inc men ???  I have the right settings. public etc. and I am clearly showing as a female ive checked that and wouldn't be on the fastest at the top of the women if it wasnt. It's now the same on two other QOMS I have just taken as well. 

I have done all you have advised before you advised it... I am still not showing as Qom on a segment or 3 actually that I am clearly the QOM on one attached

Hello @sammiedh 

Thanks for your post. please submit a support ticket and someone from Strava Support will get in touch to help you with this issue.

That could be very helpful information for the Strava developers as it seems that the gender sometimes isn't taken into account when calculating the activity achievements. Maybe that's the very bug they couldn't find until now. The reaction of Jane is a bit weird, as if this is your personal problem where you need help and not a Strava bug where they need help.

Have you had a response to this as I’m now experiencing the same!