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Question

Lost access to account when changed facebook email

  • February 5, 2025
  • 1 reply
  • 44 views

Is it possible to recreate an access to my original strava account? I lost access after i changed the facebook profile mail, since that i can not log in to strava. For login, i have always used facebook option. 

Old facebook mail was martavkelly1@azet.sk and the new one is palaj.martin1@gmail.com, same as is the mail of this temporary account used just to troubleshoot. 

I created the ticket more than week ago, but there is no response.

Request #3208197

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1 reply

Bryant
Community Manager
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  • Community Manager
  • 780 replies
  • February 10, 2025

Hey ​@Martin Palaj,

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team.

The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 


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