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Question

How long does it take support to reply?

  • December 23, 2024
  • 1 reply
  • 35 views

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I emailed Strava Support two weeks ago and haven’t heard anything from them, even after sending a follow-up message this week.  Is there any other way to talk with a human?  The AI bot is completely useless.

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1 reply

Marya
Community Manager
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  • Community Manager
  • 71 replies
  • December 23, 2024

Hi Ngeiger, 

 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access. More information about the Support Process is available here.

 


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