Strava are ignoring for over 2 weeks my ticket. I purchased a family plan, but no-one can join. It says they are in an incorrect country, but our locations are identical.
Does anyone know how to get Strava to help before I have to do a credit card chargeback?
Solved
Strava Ignoring Tickets
Best answer by Jana_S
Hi
Other people with the same issue had to wait for Support to fix their country code (as they might have originally registered in a different country by mistake, or for cheaper subscription, or they moved), it's the only way. This community hub is users helping/advising each other, but anything subscription related has to be handled by Strava Support. Fingers crossed that they get back to you soon.
This topic has been closed for comments
+28Hi
Other people with the same issue had to wait for Support to fix their country code (as they might have originally registered in a different country by mistake, or for cheaper subscription, or they moved), it's the only way. This community hub is users helping/advising each other, but anything subscription related has to be handled by Strava Support. Fingers crossed that they get back to you soon.
1 person likes this
+24- Community Manager
- 104 replies
Hello
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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