Charged for a year subscription and need refund HELP

[Zoomin]

Hi, I tried Starve premium to find routes in my new city, but I came down with a stomach ulcer and internal bleeding. While I was in and out of the hospital, I forgot to cancel the subscription and was charged with an entire year subscription without any notice. (This feels extremely predatory). I am a student and cannot afford this on top of medical bills and rent & groceries. I cancelled and need to get a refund -- please help! 

[Scout · Accepted solution]

Hey @Zoomin, 
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account or payment access.

I see that you have an open support ticket with us; #2985294. Our team will get back to you as quickly as possible. Thanks for your patience. 

[Jomjom371]

i need help for a refund, it automatically subscribe for a year.

 

 

 

[Scout]

Hello @Jomjom371, 
Thanks for posting and sorry for the trouble. Please submit a support ticket and we’ll be happy to investigate further.

We will be closing this post for comments as the Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access such as subscription questions, restoring activities, account settings, etc. 

For others needing assistance with account inquiries (subscriptions, login, etc), please submit a support ticket and our team will get back to you as quickly as possible. 

[Zoomin]

Hi Scout,

Thanks for your reply. Unfortunately I have not been contacted by a human on your support team. Your robot AI emailed me on Friday, Aug 2, to which I immediately replied with the requested information, and asked to be connected to a human. I have also submitted a refund request through google play. I have yet to hear back from a human on strava to address my concern.
Strava is trying to charge me nearly $100 without my knowledge or consent and I am surprised and disappointed that no one on customer service or Support is addressing my concern. Please use the Support channel to address this. 

[Scout]

Hey @Zoomin, 
Thanks for the follow up. At this time, our team is handling a high volume of tickets and are doing their best to respond as quickly as possible. Thank you for your patience.