Media Error - Unable to Procees Photo

[Delphae]

This is the first time I’m seeing this issue after choosing photos to include in my Strava post - red banner at the top says “Media Error” then when I click into the picture it says at the bottom “Unable to Process Photo - We were unable to resize and compress your photo. Please delete or try again.” Using an iPhone 13pro. Never had this happen before - I’ve logged out and logged back in but same result. Any suggestions? 

[Scout · Accepted solution]

Hey @Delphae, 
If restarting your phone as suggested by @Doogledb doesn't resolve the issue, please try deleting and reinstalling the Strava app.  Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Please let us know if this doesn't help.

[Doogledb]

I restarted my phone and it works now.