02-05-2024
07:41 AM
- last edited on
02-05-2024
12:22 PM
by
Jane
Somehow, since my last 2 runs, my activities is missing a lot of data. I tracked both runs on an Apple Watch Series 5 (no SIM) without carrying a phone. I turned all permissions to ON.
Any advice how to fix this?
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02-05-2024 12:22 PM
Hello @yourif
Thanks for posting about this and sorry to hear of the problem. Those screenshots are helpful - it looks like your Apple Watch isn't recording GPS data properly.
In the future, I would recommend waiting until you are outdoors to open the Strava Watch app and waiting about a minute until you start an activity. This will allow the Watch to collect a stronger GPS signal which will prevent these discrepancies from occurring. Otherwise, you can try uninstalling/reinstalling the Strava app on both your iPhone and Apple Watch.
If you continue to have recording issues, please let us know.
02-05-2024 12:22 PM
Hello @yourif
Thanks for posting about this and sorry to hear of the problem. Those screenshots are helpful - it looks like your Apple Watch isn't recording GPS data properly.
In the future, I would recommend waiting until you are outdoors to open the Strava Watch app and waiting about a minute until you start an activity. This will allow the Watch to collect a stronger GPS signal which will prevent these discrepancies from occurring. Otherwise, you can try uninstalling/reinstalling the Strava app on both your iPhone and Apple Watch.
If you continue to have recording issues, please let us know.
02-10-2024 08:21 AM
I've followed your instructions but it didn't fix the issue. Somehow it made it even worse, because after I stopped the activity and saved it from my watch, it did not show up in the Strava app anymore.
I waited to start my run till I was outside for the GPD to get a good fix. The moment I arrive home, I tried to stop the activity but it keeps showing me the same warning (see image, sorry it's in Dutch). It says "No move detected. This activity can't be stored because we did not detect a location change". This is weird because I'm still outside and even tried to run a bit more while retrying. Nothing helps. After a few minutes, when I'm inside it suddenly worked again and I was able to save the activity. But unfortunately, it wasn't added as a new activity to my Strava app.
Please advise.
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