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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Activity is missing meta information like map, pace, time, calories

yourif
Mt. Kenya

Somehow, since my last 2 runs, my activities is missing a lot of data. I tracked both runs on an Apple Watch Series 5 (no SIM) without carrying a phone. I turned all permissions to ON. 

Any advice how to fix this? 

 

yourif_0-1707147923299.png

 

 

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @yourif 

Thanks for posting about this and sorry to hear of the problem.  Those screenshots are helpful - it looks like your Apple Watch isn't recording GPS data properly.

In the future, I would recommend waiting until you are outdoors to open the Strava Watch app and waiting about a minute until you start an activity. This will allow the Watch to collect a stronger GPS signal which will prevent these discrepancies from occurring. Otherwise, you can try uninstalling/reinstalling the Strava app on both your iPhone and Apple Watch.

  1. Use the Watch app located on your iPhone to force an uninstall of the Strava Watch app. Note that it may take some time for the app to be fully uninstalled from the Watch face.
  2. Confirm the app has been uninstalled from the Watch.
  3. Uninstall the Strava app from your iPhone.
  4. Force close all apps on the iPhone.
  5. Restart the Watch and iPhone.
  6. Download and install the Strava app on your iPhone.
  7. Confirm you are logged into the Strava app.
  8. Confirm the Strava app has been installed on the Apple Watch.
  9. Unlock the display on the iPhone and load the Strava Apple Watch app.
  10. Watch for and approve prompts on both devices.

If you continue to have recording issues, please let us know.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Jane
Moderator Moderator
Moderator

Hello @yourif 

Thanks for posting about this and sorry to hear of the problem.  Those screenshots are helpful - it looks like your Apple Watch isn't recording GPS data properly.

In the future, I would recommend waiting until you are outdoors to open the Strava Watch app and waiting about a minute until you start an activity. This will allow the Watch to collect a stronger GPS signal which will prevent these discrepancies from occurring. Otherwise, you can try uninstalling/reinstalling the Strava app on both your iPhone and Apple Watch.

  1. Use the Watch app located on your iPhone to force an uninstall of the Strava Watch app. Note that it may take some time for the app to be fully uninstalled from the Watch face.
  2. Confirm the app has been uninstalled from the Watch.
  3. Uninstall the Strava app from your iPhone.
  4. Force close all apps on the iPhone.
  5. Restart the Watch and iPhone.
  6. Download and install the Strava app on your iPhone.
  7. Confirm you are logged into the Strava app.
  8. Confirm the Strava app has been installed on the Apple Watch.
  9. Unlock the display on the iPhone and load the Strava Apple Watch app.
  10. Watch for and approve prompts on both devices.

If you continue to have recording issues, please let us know.


Jane (she/her)
STRAVA | Community Hub Team

I've followed your instructions but it didn't fix the issue. Somehow it made it even worse, because after I stopped the activity and saved it from my watch, it did not show up in the Strava app anymore.

I waited to start my run till I was outside for the GPD to get a good fix. The moment I arrive home, I tried to stop the activity but it keeps showing me the same warning (see image, sorry it's in Dutch). It says "No move detected. This activity can't be stored because we did not detect a location change". This is weird because I'm still outside and even tried to run a bit more while retrying. Nothing helps. After a few minutes, when I'm inside it suddenly worked again and I was able to save the activity. But unfortunately, it wasn't added as a new activity to my Strava app. 

Please advise.

IMG_6992.jpeg

 

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