Already subscribed and paid yearly membership fee but no membership rights available

[Elsie]

 

Hi, I have paid yearly membership fee but still no membership rights. Pls help check. As far as I know, there is a term that the fee can be refunded if to cancel within 14 days after paid. Pls help process as i have cancel this subscription. Thanks a lot!

 

[ritz]

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial, but accidently i was billed for a yearly subscription, out of panicking i deleted my account because i cant cancel my subscription (strava is still put bill on my itunes account i havent pay), 

i know that account deletion is irreversible so i am confuse do i need to pay the subscription plan or no, if i pay then how can i use it because my account is already in the process of deletion, for your information i created this account to reach out, if i dont pay the subscription i cannot use my itunes please help

[Scout]

Hey @ritz, 
Thank you for your post. I took a look and see that you have an open support ticket with us; #3021410. Our team will get back to you as quickly as possible. Thanks for your patience.

For others having login issues, please note that these inquiries will need to be handled by our Support team. We will be closing this post for comments as the Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. If you need help accessing your account, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com

[Scout · Accepted solution]

Hey @Elsie, 
Thanks for your post.  Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.