Already subscribed and paid yearly membership fee but no membership rights available

[Elsie]

 

Hi, I have paid yearly membership fee but still no membership rights. Pls help check. As far as I know, there is a term that the fee can be refunded if to cancel within 14 days after paid. Pls help process as i have cancel this subscription. Thanks a lot!

 

[ritz]

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial, but accidently i was billed for a yearly subscription, out of panicking i deleted my account because i cant cancel my subscription (strava is still put bill on my itunes account i havent pay), 

i know that account deletion is irreversible so i am confuse do i need to pay the subscription plan or no, if i pay then how can i use it because my account is already in the process of deletion, for your information i created this account to reach out, if i dont pay the subscription i cannot use my itunes please help

[Scout · Accepted solution]

Hey @Elsie, 
Thanks for your post.  Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.