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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Doubled accounts

FrankRademaker
Mt. Kenya

Hey, suddenly my strava account has been 'doubled' all my rides are shared with another account and also uploaded there but it makes for difficulty trying to upload my rides to my account. Does anyone know how to fix this? You can check my strava: Frank Rademake, all rides have an exact copy of mine in the 'group activity'

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

Jan_Mantau
Mount Logan

Can you please provide some screenshots or URLs so that we get a better understanding what you mean?

 

Screenshot_20230525_074011_Strava.jpg

Screenshot_20230525_074027_Strava.jpg

Screenshot_20230525_074034_Strava.jpg

My account:
https://www.strava.com/athletes/42259369

Copy of my account: https://www.strava.com/athletes/112902186

As you can see it copied all my activities related to garmin (only outdoor bike rides) so something went wrong there k guess.