06-01-2024 09:17 AM
Hi have been fitbit/strava user for years, my walks are not syncing into strava (runs and biking are ok) I'm sure its just a box I tick but can't find anything. I've reset connection and logged in and out etc, anybody got any ideas please ? Thanks
Solved! Go to Solution.
06-09-2024 10:50 AM
Hey @Nean83,
Thanks for your post and sorry to hear that you are experiencing trouble syncing your walks over to Strava. Fitbit syncing issues are unfortunately something we do not have visibility into. Fitbit actually pushes activities to Strava and if there is an activity on Strava that's not on Fitbit, Fitbit pulls the activity from us.
Fitbit normally recommends the following in troubleshooting syncing issues:
To upload the file exported from Fitbit to your Strava account, please click here:
If this doesn't work, we suggest reaching out to Fitbit directly since this is an issue on their end that we cannot look into.
06-09-2024 10:50 AM
Hey @Nean83,
Thanks for your post and sorry to hear that you are experiencing trouble syncing your walks over to Strava. Fitbit syncing issues are unfortunately something we do not have visibility into. Fitbit actually pushes activities to Strava and if there is an activity on Strava that's not on Fitbit, Fitbit pulls the activity from us.
Fitbit normally recommends the following in troubleshooting syncing issues:
To upload the file exported from Fitbit to your Strava account, please click here:
If this doesn't work, we suggest reaching out to Fitbit directly since this is an issue on their end that we cannot look into.
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